Frequently Asked Questions
Q1: What is TracePeak.com?
A1: TracePeak.com is a platform that records and provides product traceability information using blockchain technology to consumers and vendors. It enhances transparency regarding the origin, processing, and distribution history of various products, including halal-certified foods, reused items, and Japanese traditional crafts.
Q2: What should I do if scanning the QR code does not display any information?
A2: There might be an issue with correctly scanning the QR code. Please adjust your camera’s focus and try scanning again. If the problem persists, contact us through the inquiry form for prompt assistance.
Q3: How can I register as a vendor?
A3: Please fill in the required information on the “Vendor Registration Page” available on our website and submit it. After registration, our team will review the information and complete the official registration through an approval process. For more details on registration, refer to the guide on our website.
Q4: Is the information provided guaranteed to be reliable?
A4: Yes, all information provided is protected by blockchain technology, making it impossible to tamper with. Additionally, registration of information is limited to trustworthy vendors only, ensuring a high level of authenticity.
Q5: Is there user support available?
A5: Yes, we offer support for inquiries from our customers through the contact form and provided contact information on our website. We are committed to promptly addressing any issues, so please feel free to reach out.